Scope
This policy applies to the public website at 51cowork.com, the Dashboard, the model gateway, and related support services. Third-party model, identity, and payment services process information they receive directly under their own policies.
Information we process
The information involved depends on the features you use and the configuration currently enabled in Dashboard.
- Account information, such as a sign-in identifier, email address, or necessary account details returned by an enabled identity provider.
- Service configuration, such as API Key records, account settings, and information you submit for support.
- API and usage information, such as request time, model, tokens, cost, status, and diagnostic details.
- Inputs, outputs, and other request content submitted through and processed by the API.
- Device and network information, such as IP address, browser type, access time, and security logs.
- We store the language you explicitly select locally in your browser. Without a saved selection, we read your browser language to choose the default homepage language without storing that automatic choice. We use Google Analytics to collect page visit statistics. Google receives related visit and device information and may use cookies for analytics to help us understand and improve website usage.
- Payment and order information only when the relevant Dashboard feature is enabled; payment providers may process payment credentials directly.
How we use information
We use this information only as reasonably necessary to provide and maintain the services.
- Create and protect accounts and provide sign-in, authentication, and access control.
- Route model requests, return results, and provide API Key, model, and usage features.
- Measure usage and cost and handle balance, purchase, order, or refund operations.
- Detect abuse, fraud, and security incidents, troubleshoot failures, and improve reliability.
- Meet applicable legal obligations and send necessary service, security, or policy notices.
Retention and security
Different records are kept for periods appropriate to service, billing, security, and legal needs. When no longer needed, they are deleted, anonymized, or isolated as required. We use measures such as access controls, transport protection, audit logs, and least privilege, but no online service can guarantee absolute security.
Your choices and rights
You can review or update supported account information and manage API Keys in Dashboard. Depending on applicable law, you may also request access, correction, deletion, restriction, or a copy of relevant information. Some records may not be deleted immediately because of security, billing, or legal obligations.
Children
The services are intended for developers and organizations able to enter into and perform the relevant agreement, and are not directed to children. If you believe a child provided personal information without appropriate authorization, contact us through the support channel currently shown in Dashboard.
Changes and contact
We may update this policy as features, providers, or legal requirements change and will show the updated date on this page. For privacy, account, or data requests, use the support channel currently shown in Dashboard. We may need to verify the request to protect the account.